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How we score casinos, and what gets an operator removed

The six criteria, their weights, and the cases where an operator is excluded from the ranking rather than downgraded.

Methodology

4 min readBy Darnell SimonsReviewed by Casino Trust Center Editorial TeamSend a correction
A row of vintage slot machines

The weights

Licensing and regulatory record carries 25%. Payout behaviour carries 20%, bonus fairness 20%, game selection 15%, payments and fees 10%, and support and mobile experience 10%.

The weights are fixed in advance. We do not adjust them to produce a preferred ranking, and commission rates are not an input.

What gets an operator removed

  • No valid licence in a state where we cover the market.
  • A suspended or revoked licence.
  • Withdrawal limits or bonus terms that are not published before deposit.
  • Terms that cannot realistically be met, such as a cashout cap below the deposit.

What we do not claim

We do not claim to have tested every payout in every state. Where we cannot test, the review says so and relies on published terms plus regulator data. A review is an opinion dated to its last verification, not a guarantee. A score can help a reader compare two files, but it cannot tell them whether a redemption will arrive. The terms, the state list and the cashier still do that work.

Corrections

If we get a licence status, a wagering term or a payout window wrong, we correct the page and note the change. We do not delete a review because a commercial partner asked us to.

Sources

Primary record, 1 sources

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